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Communication skills are vital to success as a leader and are potentially the biggest stumbling block one will encounter. This interactive workshop is focused on helping participants to improve their ability to communicate in key areas essential to their effectiveness. More specifically, this workshop will provide tools for listening effectively, outline common styles of communication, and give participants necessary insights to acknowledge and manage emotions during conflict and confrontation. Participants will have the opportunity to role play to reinforce the concepts.
Credits Offered: 1
As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for credits toward your CAE application or renewal professional development requirements.
Note: This program is not endorsed, accredited, or affiliated with ASAE or the CAE program. Applicants may use any program that meets eligibility requirements in the specific time frame towards the exam application or renewal. There are no specific individual courses required as part of the applications – selection of eligible education is up to the applicant based on his/her needs.
|Presentation Slides (2.3 MB)||8 Pages||Available after Purchase|
Lisa graduated from Jackson State University with a B.S in Psychology from Jackson State University in 1992, and subsequently went on to get her Masters of Social Work in 1995 from University of Wisconsin-Milwaukee. She began her social work career initially counseling children and families. However, she was motivated to work within the health care industry. As a result, she acquired 20 years of experience most recently providing health coaching to customers of Highmark Blue Cross Blue Shield. In her role as a health coach, she has been a guide to numerous customers helping them identify steps toward living a healthier lifestyle. In 2008, she was admitted to Capella University's graduate school as a part-time student, and in December of 2017 she awarded her Ph.D. in Industrial/Organizational Psychology. Her current objective is to utilize her coaching background and education to empower and build more effective business leaders. Lisa lives with her husband, daughter, and dog Jasmine. In her spare time, she enjoys biking, reading, and singing.
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